Refund policy

Returns and Refunds:

Customers have the right to return any item within 7 days of delivery for a full refund.

Items must be in the same condition as they were received, unworn, unwashed, and with all original tags and packaging intact.

Customers are responsible for the return shipping costs, unless the item is faulty or not as described.

Refunds will be issued to the original payment method used for the purchase.

Faulty or Incorrect Items:

If an item is received damaged, defective, or not as described, customers can return it within 30 days for a full refund, including the original shipping costs.

In such cases, ongolamart.com will provide a prepaid return label to make the return process easier for the customer.

Exceptions:

Certain items, such as personal care products, may not be eligible for returns or refunds for hygiene reasons.

Custom-made or personalized items may not be eligible for returns or refunds.

Refund Processing:

Refunds will be processed within 5-7 business days of receiving the returned item.

Customers will be notified once the refund has been issued.

Customer Support:

Customers can contact our customer support team if they have any questions or concerns about the refund process.

Contact information, including email and phone number, will be provided on the website